» Coronavirus Update – NET Operations and Assessments

Last updated 30 March 2020

In light of the disruption being caused by the developing coronavirus situation, NET has the following advice for its centres, any candidates that may have an upcoming assessment booked, and their training providers and employers.

NET day-to-day operations

NET staff will be working remotely during this period, however the following support will still be available:

  • Emails to NET Info and NET Support will continue to be reviewed and responded to
  • The NET telephone line will continue to operate during normal working hours.
  • The NET online booking management system for centres will be operating as normal.
  • AM2 and End Point Assessment Certificates will be printed and issued once a week, providing the postal service continues to run as normal.
  • For apprenticeship completion certificates under AM2S and FESS, NET will continue to make applications to the ESFA as per our current process, but this service may be affected by any ESFA action which is beyond our control.

Centre Closures and Assessment Bookings

If a NET-licensed centre decides to close, they will notify NET as soon as possible.

If a Centre is forced to close and has warning of the closure, the Centre must contact all booked candidates / their training provider / their employer as applicable, informing them of the situation and that the assessment will be cancelled.

If there is no warning of closure and a NET Centre must be evacuated immediately, the centre will notify NET of the assessments to be suspended and NET will communicate with those affected.

Where a centre is unable to fulfil an assessment on the agreed date, a full refund should be offered if the candidate wishes to rebook the assessment at another centre. If the candidate wishes to retain the booking with the original centre, the centre should work with the candidate to identify the earliest possible opportunity.

Cancellations by Candidates

If a candidate needs to cancel an assessment due to self-isolation, NET centres are expected to waive cancellation charges and work with the candidate to rebook the assessment at an appropriate time.

Current Centre Closures

All NET Centres are currently closed. 

Re-booking Assessments

This is a fast developing situation which is likely to cause disruption for some time. NET will operate in compliance with guidance from IFATE, ESFA and Department for Education and is actively exploring options to maximise assessment capacity over the coming months.

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