Will I need to return my original certificate?

This will depend on the reason you are applying for a replacement certificate.

If you are applying for a name amendment/change or damage to original copy, then you have to return the original copy with the replacement request form.

This is not applicable to replacement certificates that have been requested in the event the original certificate was never received.

Can I request a replacement certificate be sent internationally?

NET can only issue a certificate to a UK-based address.

How will replacement certificates be sent?

Replacement certificates whether free of charge or purchased will be send recorded delivery.

Please ensure that, at the address supplied on the form, there will be someone available to sign for the certificate when it is delivered.

How long does it take to process a replacement certificate request?

NET aims to process all replacement certificate requests within 3 working days, providing all requested information/evidence is supplied with the form.

How much will a replacement certificate cost?

Providing we receive the certificate request form in the office within 30 days from the day the assessment was completed, the replacement certificate will be free of charge.

After this date a charge will be incurred. Please visit the certificates page of this website for further information.

Can I apply for replacement certificate on behalf of a candidate?

No, only the candidate can apply for a replacement certificate, not the employer, training provider or a relative.