» FAQs

Appeals

I want to complain about an Assessment Centre or member of staff

Please view the Appeals Policy or Complaints Policy our policies page on how to make a complaint or raise an appeal.

I am a Training Provider or Employer – can I appeal on behalf of the candidate?

No – only the candidate can log an appeal against the decision regarding their assessment result.

I want to appeal against the result of my assessment

All appeals against the result of an assessment should be referred to your assessment centre, who will log the appeal on their system. This will then automatically notify NET, who will review the appeal in line with the Appeals Policy.

Assessment centres have no input in the decision of the appeal, but they will be responsible for notifying the candidate of the outcome.

Appeals sent directly to NET via the website or via email will not be reviewed.

Assessment Bookings & Gateway Checks

Where do I send my checklist?

Checklists must be sent to the chosen assessment centre and not to NET head office.

Please note any checklists sent to NET head office will be destroyed and not returned or forwarded on.

How much does the assessment cost?

Please see the recommended fees on our website. Fees are reviewed annually on 1 April

I’m self-employed or on a CPD route candidate – who signs my checklist?

You, as the candidate, will need to complete, sign and date the Readiness for Assessment checklist. In addition, your training provider and/or employer will also need to complete, sign, and date the checklist. 

I’m an apprentice, who signs my checklist?

Your training provider and employer, as well as yourself, are all required to complete, sign, and date the candidate Readiness for Assessment checklist.

Can I book an assessment without a checklist?

No. All assessments require a checklist completed, signed, and dated before a booking can be made.

What is a Gateway Check?

A gateway check is a mandatory check to ensure that the compulsory elements of an apprenticeship or training programme have been completed, before an assessment can be booked. Please see details for your chosen assessment on the NET website.

Can NET book my assessment?

NET currently licenses 41 centres to deliver a range of assessments. Bookings should be made directly with your chosen centre; the NET head office cannot book assessments. To find an assessment centre please visit:

AM2 Assessment Centres

AM2S Assessment Centres 

Who can book my assessment?

The Candidate, Employer or Training Provider can book assessments on behalf of the candidate. Assessments have to be made with the NET-licensed centre and not directly with NET head office.

NET licensed centres for AM2

NET licensed centres for AM2S

Candidate Details and Information

How can I amend my incorrect details or missing information?

You will need to contact the assessment centre where your booking was originally made to rectify incorrect information or add missing details. Please refer to the person(s) or organisation who made your assessment booking.

All personal information will need to be authorised for change by the assessment centre. Please do not send personal information via the NET enquiries page.

Before My Assessment

What is an acceptable form of ID for the assessment?

On the day of the assessment candidates will need to bring with them a photographic form of identification, which is current or within expiry date. Without photographic ID, candidates will not be permitted to take the assessment.

Acceptable forms of identification: 

  • Passport
  • Driving Licence
  • ECS Card
  • Employer/College photographic ID card

Can I use my own tools or equipment?

All materials and equipment will be supplied by the assessment centre.

PLEASE NOTE: if you require specialist tools due to a medical condition please view our Reasonable Adjustments and Special Conditions policy for further information

I have completed the 17th Edition, will my exam cover the 18th Edition?

The AM2 is largely edition-neutral. From 1st January 2019 the Inspection and Testing section will use 18th Edition forms and we would advise that you familiarise yourself with these.

The changes from 17th Edition are very minor – covering dates and two boxes on the Inspection checklist. The practical tests and online knowledge exam  are not impacted at all by the edition change.

What guidance material or publications can I use?

The following publications will available on the day of your assessment and will be supplied by the assessment centre.

  • BS7671 18th Edition Wiring Regulations
  • Onsite Guide
  • Guidance Notes 3, Inspection & Testing
  • IET Electricians Guide to the Building Regs

Candidates are not permitted to bring their own materials to the Assessment Centre.

Results

Can NET confirm my results over the phone?

NET is not able to confirm the candidate’s assessment results. Assessment result notifications are sent via email and candidates must wait for this email confirmation. If there are issues with the email being received, you should contact your assessment centre in the first instance. 

Who will receive a copy of my results?

The Candidate, Employer and Training Provider will all receive email notification of the result, however the candidate will receive the results before the Training Provider and Employer.

Can I request a copy of my results?

Yes, please contact your assessment centre directly, they can print or email a PDF copy. 

How long does it take for my results to be sent to me?

Once you complete your assessment you should be notified of the result within 3 working days.

If you have not received an email by this time, you must contact your assessment centre in the first instance to check they have the correct email address for you. If necessary the centre can then request an amendment to your incorrect details and a re-issue of the results.

Certificates

Will I need to return my original certificate?

This will depend on the reason you are applying for a replacement certificate.

If you are applying for a name amendment/change or damage to original copy, then you have to return the original copy with the replacement request form.

This is not applicable to replacement certificates that have been requested in the event the original certificate was never received.

Can I request a replacement certificate be sent internationally?

NET can only issue a certificate to a UK-based address.

How will replacement certificates be sent?

Replacement certificates whether free of charge or purchased will be send recorded delivery.

Please ensure that, at the address supplied on the form, there will be someone available to sign for the certificate when it is delivered.

How long does it take to process a replacement certificate request?

NET aims to process all replacement certificate requests within 3 working days, providing all requested information/evidence is supplied with the form.

How much will a replacement certificate cost?

Providing we receive the certificate request form in the office within 30 days from the day the assessment was completed, the replacement certificate will be free of charge.

After this date a charge will be incurred. Please visit the certificates page of this website for further information.

Can I apply for replacement certificate on behalf of a candidate?

No, only the candidate can apply for a replacement certificate, not the employer, training provider or a relative. 

My certificate was not delivered – what can I do?

In the first instance you should check your address details with your assessment centre. If the address is correct, they can contact NET who will check:

  • The printed & posted date
  • The unique tracking numbers (available for all certificates issued from January 2018)
  • The returned post in the office (as all certificates have a return address on reverse of envelope).

Who is my certificate sent to?

Certificates are issued to the candidate and will go to the address provided and signed for at the time of taking the assessment.

If you are not sure of the address submitted at the time of sitting the assessment, please contact your assessment centre who can verify the address provided to them.

How long will my certificate take to arrive?

Certificate are posted First Class recorded post and should arrive within 10 days of completing and passing the assessment.

If the certificate has not been received within 2 weeks,  please visit our Certificates page for the process to apply for a replacement.

How is my certificate sent?

All certificates are sent recorded delivery, so please ensure that when booking your assessment you supply an address where someone will be available to sign for it on arrival.

Who issues my Assessment of Competence certificate when I pass?

 NET will issue the Assessment of Occupational Competence certificate once the candidate has been successful.

Feedback and Re-Sits

Can I re-sit my AM2 assessment at any NET centre?

Re-sits for AM2 can be booked through any of our approved AM2 centres, For AM2S re-sits please see EPA AM2S section.

Is there time limit or cut-off date for completing failed sections?

 All sections of an assessment must be passed within a 2 year period.

If the whole assessment has not been successfully completed, any individual sections that were passed will expire after 2 years of the first sitting. 

A warning notification will be emailed 6 months prior to expiry date – this will be sent to the candidate, employer and training provider.

How long after my first assessment can I attempt to re-sit a failed section?

This will depend upon the reasons for failure and the extent to which further training or experience is required. NET strongly recommends a period of 3 weeks, with sufficient training and revising having taken place before a re attempt of section(s). Please note: re-sits are not permitted within 10 days of initial sitting.

Can I take my re-sit at different centre to my original assessment?

Yes, you can choose to take re-sits at any centre.

Who can provide feedback on my assessment?

You will need to refer to the assessment centre and their assessors for feedback on your assessment. NET is unable to provide feedback on assessments. 

Appeals

I want to complain about an Assessment Centre or member of staff

Please view the Appeals Policy or Complaints Policy our policies page on how to make a complaint or raise an appeal.

I am a Training Provider or Employer – can I appeal on behalf of the candidate?

No – only the candidate can log an appeal against the decision regarding their assessment result.

I want to appeal against the result of my assessment

All appeals against the result of an assessment should be referred to your assessment centre, who will log the appeal on their system. This will then automatically notify NET, who will review the appeal in line with the Appeals Policy.

Assessment centres have no input in the decision of the appeal, but they will be responsible for notifying the candidate of the outcome.

Appeals sent directly to NET via the website or via email will not be reviewed.

End Point Assessments

Who applies for my apprenticeship certificate under the new standard?

For the Apprenticeship Standard, NET will apply for the apprenticeship certificate. The certificates are produced by ESFA.

Can I re-sit my AM2 assessment at any NET centre?

Re-sits for AM2 can be booked through any of our approved AM2 centres, For AM2S re-sits please see EPA AM2S section.

Do all centres offer the AM2S assessment?

No, only centres from our approved AM2S list are permitted to take bookings for AM2S, please visit our AM2S page to view the approved centres. 

How much is the AM2S assessment?

For AM2S related questions please visit our AM2S page

How far in advance can I book my EPA assessment?

Assessments can only be booked up to 6 months in advance.

What is NET’s registration number on the Register of Apprentice Assessment Organisations?

NET’s registration number is EPA0027

How long after my first assessment can I attempt to re-sit a failed section?

This will depend upon the reasons for failure and the extent to which further training or experience is required. NET strongly recommends a period of 3 weeks, with sufficient training and revising having taken place before a re attempt of section(s). Please note: re-sits are not permitted within 10 days of initial sitting.

End Point Assessments – FESS

Do all centres offer the FESS assessment?

No, only centres from our approved FESS list are permitted to take bookings for FESS, please visit our FESS page to view the approved centres. 

Can I re-sit my FESS assessment at any centre?

Re-sits for FESS are only permitted at approved FESS centres, please visit our FESS page for a list of approved centres.

 

Who applies for my apprenticeship certificate under the new standard?

For the Apprenticeship Standard, NET will apply for the apprenticeship certificate. The certificates are produced by ESFA.

How far in advance can I book my EPA assessment?

Assessments can only be booked up to 6 months in advance.

What is NET’s registration number on the Register of Apprentice Assessment Organisations?

NET’s registration number is EPA0027

How long after my first assessment can I attempt to re-sit a failed section?

This will depend upon the reasons for failure and the extent to which further training or experience is required. NET strongly recommends a period of 3 weeks, with sufficient training and revising having taken place before a re attempt of section(s). Please note: re-sits are not permitted within 10 days of initial sitting.

End Point Assessment – FESS Security Pathway

How much does the assessment cost?

The initial End Point Assessment cost is £1925 per person. Re-sit fees are detailed below: 

 

RE-SIT SECTION RE-SIT FEE PER SECTION
INSTALLATION SECTION £700
SAFE WORKING SECTION £150
SYSTEM TAKEOVER £275
ONLINE TEST £150
PROFESSIONAL DISCUSSION £425

 

Re-sit fees should not exceed recommended total EPA cost. Fees take account of the extra resource and cost to centres in providing partial re-sit support.    

What am I tested on for the practical assessment of FESS Security pathway?

Candidates will be checking and installing the following systems with manufacturer’s manuals provided for each system:

  • Intruder alarm Pyronics Euro panel
  • CCTV HIKVision DVR system
  • Access control Paxton NET2 door entry and access control systems

What is the professional discussion?

The professional discussion will include a range of standard and scenario-based questions and covers the following behaviours:

  • Honesty and Integrity
  • Dependable and Responsible
  • Positive can-do attitude
  • Openness to learning
  • Maintain continuous professional development
  • Work with others
  • Safe and Sustainable working

It is recommended that you think about some examples of where you have demonstrated these behaviours in the workplace. You may wish to discuss these in advance with your employer.  If you wish, you can bring evidence or notes to refer to during the professional discussion.

What is the FESS Security Pathway Assessment?

The assessment will take place over 2 days and comprises:

  • A practical activity (9 hours)
  • An online knowledge test (1 and a half hours)
  • A professional discussion (45 minutes)

The assessment will cover all the aspects listed in the Readiness for Assessment checklist which you can find on our FESS page and must be completed with your employer and training provider.

Do all centres offer the FESS assessment?

No, only centres from our approved FESS list are permitted to take bookings for FESS, please visit our FESS page to view the approved centres. 

Can I re-sit my FESS assessment at any centre?

Re-sits for FESS are only permitted at approved FESS centres, please visit our FESS page for a list of approved centres.

 

What has to happen before a candidate can do the FESS Security EPA?

Before a candidate can be authorised for EPA, Training Provider(s) will need to contract with NET. For a copy of our agreement please email info@netservices.org.uk

Once an agreement has been signed, candidates are then required to pass the gateway check specified in the assessment plan/standard.

This gateway check includes the following:

  • The checklist for Security pathway
  • Certificated evidence of attainment of Level 2 English
  • Certificated evidence of attainment of Level 2 Maths
  • Evidence of achievement of the ECS Health and Safety test  

Candidate PLRs

The apprentice must provide formal evidence of an achievement of an acceptable equivalent qualification. This should be in the form of an official qualification certificate from the awarding organisation, or (if the apprentice does not have a qualification certificate and cannot source a replacement from the awarding organisation), a formal notification and/or statement of results, issued by the awarding organisation or a screen shot of their Personal Learner Record, which must contain apprentice details, unique learner number, qualification achieved, awarding organisation, date achieved and grade awarded. 

Please note: If you are submitting PLRs as part of gateway for EPAs you must highlight the relevant qualification. To ensure candidate privacy and data protection please ensure you only submit the required qualification evidence for gateway approval.

Who applies for my apprenticeship certificate under the new standard?

For the Apprenticeship Standard, NET will apply for the apprenticeship certificate. The certificates are produced by ESFA.

How far in advance can I book my EPA assessment?

Assessments can only be booked up to 6 months in advance.

What is NET’s registration number on the Register of Apprentice Assessment Organisations?

NET’s registration number is EPA0027

How long after my first assessment can I attempt to re-sit a failed section?

This will depend upon the reasons for failure and the extent to which further training or experience is required. NET strongly recommends a period of 3 weeks, with sufficient training and revising having taken place before a re attempt of section(s). Please note: re-sits are not permitted within 10 days of initial sitting.

End Point Assessments – AM2S

Who applies for my apprenticeship certificate under the new standard?

For the Apprenticeship Standard, NET will apply for the apprenticeship certificate. The certificates are produced by ESFA.

Can I re-sit my AM2 assessment at any NET centre?

Re-sits for AM2 can be booked through any of our approved AM2 centres, For AM2S re-sits please see EPA AM2S section.

Do all centres offer the AM2S assessment?

No, only centres from our approved AM2S list are permitted to take bookings for AM2S, please visit our AM2S page to view the approved centres. 

How much is the AM2S assessment?

For AM2S related questions please visit our AM2S page

How far in advance can I book my EPA assessment?

Assessments can only be booked up to 6 months in advance.

What is NET’s registration number on the Register of Apprentice Assessment Organisations?

NET’s registration number is EPA0027

How long after my first assessment can I attempt to re-sit a failed section?

This will depend upon the reasons for failure and the extent to which further training or experience is required. NET strongly recommends a period of 3 weeks, with sufficient training and revising having taken place before a re attempt of section(s). Please note: re-sits are not permitted within 10 days of initial sitting.

General

Can I visit an assessment centre?

The assessment centres are strictly controlled environments, visits are not permitted unless pre-authorised by NET for an agreed specific purpose.

Is the NVQ / Technical Certificate different to the AM2 completion certificate?

Yes, the Assessment of Occupational Competence certificate will come directly from NET within 2 weeks of passing the assessment. 

Who sends out my NVQ Certificate and how long will it take?

If you are on the current framework Apprenticeship, your training provider will apply for this certificate, which will be issued by the Awarding Organisation that operates the qualification. This can take between 4-6 weeks.

For candidates who are on the new standard apprenticeship, NET will apply for the apprenticeship certificate from ESFA.

I have foreign qualifications – how can I get them converted to UK equivalent? 

Please refer to the guidance on the ECS card website 

 

What type of ECS card can I apply for?

NET cannot advise on the type of ECS card to apply for, any ECS criteria or the qualifications relating to an ECS Card application, please visit ecscard.org.uk for further information.

AM2 Before April 2010

I took my AM2 before April 2010 and need help…

We currently have a database confirming only the successfully achieved results for AM2s taken prior to the April 2010 date (also known as the ‘old AM2’).

If you think or know you have achieved AM2 prior to the April 2010 date, please use our Contact Form and select ‘Pre April 2010 AM2 Results’ from the drop down list. We will require the following:

  • Your full name, including any middle names or initials
  • Date of birth
  • National Insurance Number
  • The centre where your assessment was taken and approx. date (optional)

NET will then check the database based on the details supplied and confirm if a successful result exists, i.e. a ‘pass’.

Once you receive the confirmation of a pass, you can then proceed to apply for a replacement/duplicate copy of the certificate from our Certificates page.

Please Note:

NET cannot verify the following:

  • Training Organisation details of candidates
  • Previous postal addresses
  • Failed /achieved sections
  • AM1 results/certificates (AM2 superseded AM1, therefore making AM1 obsolete. Replacement certificates for AM1 are not available)

We cannot advise candidates on what to do in the event there is no evidence of an achievement. Individuals would need to refer to their training organisation and/or employer from the time of the original qualification and training.

SkillELECTRIC

I am interested in SkillELECTRIC – what do I do?

The SkillELECTRIC competition now has its own website where you can find out more and contact the relevant people to get involved. 

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